Returpolicy
For å være kvalifisert for retur, må varen din være i samme stand som du mottok den, ubrukt eller ubrukt, med merkelapper og i originalemballasjen. Du trenger også kvitteringen eller kjøpsbeviset.
For å starte en retur kan du kontakte oss på sales05@dynam-rc.cn. Vær oppmerksom på at returer må sendes til følgende adresse: No.27 Huoju 2nd RD., Fengcheng City, Jiangxi 331100 Kina.
Hvis returen din blir akseptert, sender vi deg en returfraktetikett, samt instruksjoner om hvordan og hvor du skal sende pakken. Varer som sendes tilbake til oss uten først å ha bedt om retur vil ikke bli akseptert.
Du kan alltid kontakte oss for ethvert returspørsmål på sales05@dynam-rc.cn.
Skader og problemer
Vennligst inspiser bestillingen din ved mottak og kontakt oss umiddelbart hvis varen er defekt, skadet eller hvis du mottar feil vare, slik at vi kan vurdere problemet og rette det opp.
Unntak / ikke-returbare varer
Visse typer varer kan ikke returneres, som spesialtilpassede produkter (som spesialbestillinger eller personlige varer). Ta kontakt hvis du har spørsmål eller bekymringer om din spesifikke vare.
Vi kan dessverre ikke godta retur på salgsvarer eller gavekort.
Utvekslinger
Den raskeste måten å sikre at du får det du ønsker er å returnere varen du har, og når returen er akseptert, foreta et separat kjøp for den nye varen.
EU 14 dagers avkjølingsperiode
Til tross for ovenstående, hvis varene sendes til EU, har du rett til å kansellere eller returnere bestillingen din innen 14 dager, uansett årsak og uten begrunnelse. Som ovenfor må varen din være i samme stand som du mottok den, ubrukt eller ubrukt, med merkelapper og i originalemballasjen. Du trenger også kvitteringen eller kjøpsbeviset.
Refusjoner
Vi vil varsle deg når vi har mottatt og inspisert returen din, og gi deg beskjed om refusjonen ble godkjent eller ikke. Hvis godkjent, vil du bli automatisk refundert på den opprinnelige betalingsmåten din innen 10 virkedager. Husk at det kan ta litt tid før banken eller kredittkortselskapet også behandler og posterer refusjonen.
Hvis det har gått mer enn 15 virkedager siden vi har godkjent returen din, vennligst kontakt oss på sales05@dynam-rc.cn.
Product
No, we do not have a minimum spend here.
The product page for every item includes version, a detailed description, and plenty of images. If there is anything further information, feel free to contact us, and we will do our best to satisfy you.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
- Select an item and add it to the cart
- Check your order details
- Fill in the delivery address
- Complete the transaction by clicking the "continue to shipping" button.
Registering an account will give you our special coupon code during the promotion period.
Enter your coupon code on the cart page and click "apply coupon".
We can cancel an item from your order within 24 hours. You must contact us immediately after placing your order; otherwise, it will be shipped out.
Yes, you can. Don't hesitate to contact us or place a new order.
Please get in touch with us. We will investigate this matter with our warehouse.
Please get in touch with us. We will resend the item or refund you.
Yes, within 30 days after receipt, you can contact us and return it. But you have to pay the shipping charge.
Shipping
Yes, we ship all over the world. Dynam RC ships to a variety of international countries. We offer fast shipping to Europe, Asia, America, Oceania, and Africa.
Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. It will be shipped out within 1-2 processing days after payment. And the shipping time to your country, please refer to Shipping Policy.
The order will take an estimated number of business days to arrive. Business days do not include Saturdays, Sundays, or Holidays. This time includes processing and in-transit time for your order.
You will receive a shipping confirmation email with the tracking number as soon as your order is shipped. Also, you can sign in to your account to check or track your order status by entering your registered email address.
If your order hasn't been shipped, contact our customer service to change it.
Taxes (VAT) and Duties
Select your country from the drop-down menu on our website to ensure prices include the correct VAT or tax for your location.
European Union Countries: Prices include VAT for the destination country, with no additional duties or fees within the EU.
Non-European Union Countries: VAT is not charged at checkout, but you may need to pay local VAT and import duties upon delivery.
Standard shipping usually takes 7-9 business days to reach the destination after shipping, while Express shipping usually takes 3-5 working to reach the destination days after shipping.
For detailed information, please read our Shipping Policy.
Payment
We take security very seriously, so your details will be safe with us.
All credit and debit cardholders are subject to validation and authorization by us and the card issuer to maintain security and prevent fraud.
We securely store any information you give us using high-level SSL encryption technology – the most advanced security software currently available for online transactions.
We accept PayPal and credit cards.
We charge you for your order in Euros. Your card provider will apply the exchange rate when your card is charged.
Returns and Refunds
Before any return, please agree to our return policy first and then contact our custom service team.
Before any return, please get in touch with our custom service team first. We will tell you how to do.
If returned because of a fault of Dynam RC, such as an item damaged, wrong size, or color, Dynam RC will pay for the return shipping. Otherwise, the customer has to pay the round-trip shipping fee.
As our warehouse has processed your return, we'll let you know. If you don't receive this email within 20 days of posting your parcel to us, please get in touch with us, and we'll get back to you within 24 hours.
After receiving your returns, we will deal with them within 24 hours. PayPal's refund is usually within 24 hours. Credit Card refund may take 2-10 working days to your account.
If you want to exchange, please get in touch with our customer service first.
If the goods have faulty and there is an issue with your order when you get the parcel, contact us within 24 hours!
Please enclose the picture and tell us the details of the issue. We will check and solve it for you as soon as possible.
Didn't find what you were looking for? Contact us.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.